[Resolved] Zoom Car — refund payment not received even after 2 months

jerinst

Address:

560033

Date of incident:15/05/2019
Booking id: jps6bgi8q
Pickup time:15/05/2019 04:16 am
Dropoff time:15/05/2019 07:07 am

I have not received the refund amount of 3499rs/- for the booking id mentioned above. Its been 2 months now and i have had to raise two tickets for the same, case:1292836 and case:1316715
Initially, zoomcar said that they credited the amount twice and asked me to repay the extra amount when i actually received nothing. When i raised ticket for the same explaining them about the wrong charges, they verified, corrected and then tell me that the amount has been credited as per their records and ask me to check with my bank. There is no amount credited as per my bank statement. This is clearly a blunder on zoomcar's part, and their responses have been poor and delayed.

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Sep 10, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jul 17, 2019

Zoomcar Customer Care's response Hello Allosh,

Greetings!

We are sorry to know that you haven't received your refund yet.

Upon checking, we see that the refund has been settled back to the source through which you made the payment for the booking.

We believe that our team has shared the details of the transaction. Please have a check with your bank regarding the same.

Regards,
Sowmya