[Resolved] Zoom Car — regarding damage charges and outstanding amount

Devraj Nayak H N

from Bengaluru, Karnataka

Address:	Mysore, Karnataka
Website:	Zoomcar.com

Worst experience with zoomcar. They are asking us to pay for breakdown for which we are not responsible. And they update charges on my account without prior information and later they order us to clear outstanding amount. They say for clutch failure driver is responsible. According to their policy 11.6a if driver is not responsible for breakdown the unused hour amount will be refunded. Still now i am not understanding how i am responsible for clutch failure.
#booking id-jps6fgk0e

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Feb 27, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jan 25, 2019

Zoomcar Customer Care's response Hello Devraj,

Greetings!

We do understand your concern here.

We did check and see that the damage charge levied on the booking is valid, as the under-body of the vehicle is damaged during your reservation.

We regret we will not be able to reverse the charge.

Regards,
Ramya. S