[Resolved] Zoom Car — regarding damage charges and outstanding amount
Mysore, Karnataka, India
DeDevraj Nayak H N on Jan 24, 2019
Worst experience with zoomcar. They are asking us to pay for breakdown for which we are not responsible. And they update charges on my account without prior information and later they order us to clear outstanding amount. They say for clutch failure driver is responsible. According to their policy 11.6a if driver is not responsible for breakdown the unused hour amount will be refunded. Still now i am not understanding how i am responsible for clutch failure.
Complaint marked as Resolved Feb 27, 2019
[Jan 24, 2019] Zoom Car customer support has been notified about the posted complaint.
Verified SupportZoom Car Customer Care's response, Jan 25, 2019
We do understand your concern here.
We did check and see that the damage charge levied on the booking is valid, as the under-body of the vehicle is damaged during your reservation.
We regret we will not be able to reverse the charge.
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