[Resolved] Zoom Car — unable to end the pedl trip even at the pedl station | |||
Hi team, I have done my trip around 10 minutes after that i parked the cycle in pedl station, but the trip is not getting ended. No response is coming from the app. Saying that request time out. Tried parking in other pedl station. But still the same issue is persisting. Faced the same issue last week but after 20 to minutes the trip got ended. This time the trip is not getting ended at all. So left the cycle in the pedl station only. Request you to look into it and do the needful. My sincere request is please provide the support team number to report these kind of issues immediately. Since our money is getting debited with out using the cycle. Cycle number - 102483 Was this information helpful? | |||
Jan 15, 2019 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Dec 05, 2018 Zoomcar Customer Care's response Hello Sivaprasad, Greetings! We apologize for the inconvenience caused. We would request you follow the below steps for us to check on the issue. - Click on the hamburger menu in the app (three dots on the top left-hand side) - Select “My Trips” - Select “PEDL” - Select the trip where issue needs to be reported - Follow on-screen instructions Regards, Appachu Zoomcar | |||
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I have received the below message.
This is unfair. Because of your mistakes why should I pay the money.
Hi sivaprasad! Your PEDL trip has ended. We have debited Rs.0.0 from your PayTM account connected with number ********** Please clear the outstanding of Rs.102.0 by visiting the https://pedl.zoomcar.com/trip-summary/11e17b39-f6b9-11e8-9bab-028ea5d789d4