[Resolved] Zoom Car — unable to end the pedl trip even at the pedl station

Sivaprasadn438

from Mudigere, Karnataka

Dec 3, 2018

Address: Bangalore, Karnataka

Hi team,

I have done my trip around 10 minutes after that i parked the cycle in pedl station, but the trip is not getting ended. No response is coming from the app. Saying that request time out.

Tried parking in other pedl station. But still the same issue is persisting. Faced the same issue last week but after 20 to minutes the trip got ended.

This time the trip is not getting ended at all. So left the cycle in the pedl station only. Request you to look into it and do the needful.

My sincere request is please provide the support team number to report these kind of issues immediately. Since our money is getting debited with out using the cycle.

Cycle number - 102483

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Jan 15, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2018

Zoomcar Customer Care's response Hello Sivaprasad,

Greetings!

We apologize for the inconvenience caused. We would request you follow the below steps for us to check on the issue.
- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions

Regards,
Appachu
Zoomcar

Dec 05, 2018

Updated by Sivaprasadn438 Hi Appachu,

Thank you for the update.

I would like to inform you that I have already tried that options but didn't find any relavent option related to my issue.

Note that for this reported trip I have already been charged 102 RS. How can I pay this money without using cycle. This is the issue from your end. So please resolve the issue immediately since I am not using pedl cycles now.would like to inform you that I have taken a monthly pass for pedl cycle. But now I am unable to use it because of this issue.

I have already been sent a mail to [protected]@zoomcar.com about this issue but there is no luck.

After receiving your update on my issue I got a trust on your services. Hope the issue will resolve immediately.

If you required any further details like my phone number, mail I'd... Please let me know. So that I can send all these details over the mail.

Regards,
N Sivaprasad

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Comments

Sivaprasadn438

from Mudigere, Karnataka

Dec 3, 2018

Team,

I have received the below message.
This is unfair. Because of your mistakes why should I pay the money.

Hi sivaprasad! Your PEDL trip has ended. We have debited Rs.0.0 from your PayTM account connected with number ********** Please clear the outstanding of Rs.102.0 by visiting the https://pedl.zoomcar.com/trip-summary/11e17b39-f6b9-11e8-9bab-028ea5d789d4