[Resolved]  Zoom Car — wasn't able to drop the car in same pick up location and stealing my money

Address:

Bangalore, Karnataka

I had booked a zoom car for 4 days (16 jan 2020 - 20 jan 2020), and the charges for that was 8450 rs + 2000 rs for the security deposit. It was asked if i pay them in advance and save my credit card details they will cancel the security deposit of rs 2000.

So its 20th jan 2020, i have 2hrs left to my ride time, but due to heavy traffic at bangalore, i was finding it difficult to drop the car in the same pick-up location. You have to know that the pickup location was inside a market street and the road was that small, no 2 cars can go properly and plus it's damn crowded. I had a flight to catch too. So i thought to drop the car at a safe location (Which is approx 5kms far from the pickup point) and i informed the above to the customer care. They told me, sir, an amount of rs 2000 will be charged as fine and i have to pay an extra amount that is till the time the car reaches the exact pickup point, i have to pay the rent for that. I told them that see i do understand what is the issue and my fault it is that i couldn't drop the car at the exact point, saying so i paid them 2000rs as fine and they gave me a commitment that their executive will go and pick up the car and drop it in the exact pickup point once the 2000 rs is paid.

After 3 days i am getting a message saying that i have an outstanding amount of rs 29436, it took 3 days for them to park the car at the pickup point from the place i parked it which was just less than 6kms far.

Seriously!!! What should i say for this?? I don't know. And then the next day i am receiving a message saying that the above amount is debited from my credit card account. I have never approved for that too. They stole my money too.

This is a clear case of cheating and fraud. After making me paying the fine amount (Rs 2000), their executive told me that the car will be brought back to the pickup point within 3hrs and that was a commitment. Trusting that i paid them that too, afterward charging me with rs 29436 and taking it without my authorization.

I don't know what should i say about this. This is the worst thing and experience i have faced in my life.

When i report it to their customer care, they are asking me to mail them my issue, when did that, they are asking to go through their late return policy.

In this present era, people/company has the guts to steal person money openly and then they tell us to read their policy.

Still, i don't understand who gave them the authority to take my hard-earned money without my permission. I am confused, who are the culprits, my banking partner or zoom car?