[Resolved] Zoom Car — zoom car a fraud company (legal case will be initiated against them)
SnSnigdha01 on Jul 21, 2017
I have very serious concern to share. Case ID:
I submitted the car 5-6 days before 45 mins (prior) to your executives. I was told that they saw a scratch on the car. I went to find that there was a very minor (very light) scratch on the left side bumper near the tyres. It was so light that they have to use the torch to take pictures.
After that, the person called his Supervisor on phone and spoke to him in Gujarati. Unfortunately he didn't knew that I can also understand Gujarati.
He told about this very light scratch to his Supervisor. His Supervisor asked him .. how is the customer ? He replied looks young and is educated.
The Supervisor replied, ok fine .. tell him it will cost 2, 500/- Rs. When I heared .. I was shocked. Just for a very minor scratch that too which is not properly visible unless light is not made, I am charged 2, 500/- Rs ..?
I immediately called up your customer care. I told all this story to your executive. He said sir, if it's normal scratch only then don't worry . There will not be any charges more than 500/- Rs.
He told that as I have not closed the trip, so I should do that first and then again call.
He also told that he will write all these things on the system .. so that next executive can understand the problem.
Thrusting on him ... I went and closed my trip.
Then starts the game. You company is a big time fraud ... I tried calling 20 times .. but no where in the IVR it gives an option to speak to your agent. Except number 6 (for any other issue). The moment I click 6th key .. the call will get disconnected.
This is intentially done by your company. Noether on your website and no where in the app you give your contact details. Except a place that says if you met with accident then call on this number.
If a customer faces a problem, you people are hiding behind the walls.
I have read 100's of reviews of your customer. Every single customer is blaming your company and the fraud and cheating done by your company in association with local vendors.
People are looted by your company and vendors ... When customers need help .. none are available to reach.
You have designed your toll free number such away that only those customers can talk who's ride is still ON or about to start.
Once there is a problem after returning the car .. you have smartly avoided that section.
If you guys charge me anything now, then I will not only file a legal case against your company. But will also start advertising and spreading the news about your company and the fraud/cheating .. to all people in facebook, Twitter and so on apart from legal case.
We all customers will fight the case and bring it in front of press & media.
You are doing unprofessional and unethical business. We will fight till our last end if you don't act now.
Please note I have all legal proofs, Phone recordings of yours etc to cover up my case.
After receiving a call from some one called Ms. Kiran S ... who herself was unable to find her companies contact number on the website and app (phone recording available) request for a time to respond. Its now over 2-3 days, she has not got back. She had no answer on the calls to my questions ... she herself kept surfing her company site keeping me on call ..
After all these troubles and harassment, I seek my full money refund with a compensation of 15, 000/- Rs for harassment made in different ways, including immediate resolution and contact not given by the company.
I request all customers of Zoom car to please email me at: firstname.lastname@example.org
I am ready to file a case against the company in the court of law. More and more people can join me in this.
Complaint marked as Resolved Aug 27, 2017
[Jul 25, 2017] Zoom Car customer support has been notified about the posted complaint.
Verified SupportZoom Car Customer Care's response, Jul 27, 2017
We did review your email. Based on the escalation raised, we did have a thorough check on the damage charges levied on the booking.
We do provide customers time to inspect the vehicle before they start the reservation, to inspect the vehicle and list down any damage or scratch on the vehicle in the start checklist. We also allow customers to take pictures of the vehicle for their reference.
We did review the checklist filled and found that no damage was reported at the time of pickup. We also checked the checklist filled by the previous customers and found that none had mentioned about the damage.
Validating these details, we reverted stating that the damage was caused during your reservation. We are sorry to let you know that we will be unable to reverse the charges levied on the booking.
Hoping for your kind understanding in this regard.
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