[Resolved]  Zoomcar — cancelled my booking after the car not being available at the scheduled time

Address: 560066

Website: zoomcar.com

I had a booked a car with zoomcar atleast 10 days back for 15th august 2019. I reached the pick up location at the scheduled time and looked for the car for atleast 30-40 mins, was also trying to reach to customer care but it was not reachable for a very long time. The service is horrible you just can not know where the pick up location is, maps are also not accurate in zoomcar app, nobody on the location to help you out.

After around an hour i was able to get hold of customer care, they then shared the location of the car which was 60 kms away from the location where it should have been. We were stranded on the road for atleast 3-4 hours.in mean time we were continuously following up with customer care and they said that they are arranging for another car.

Finally on no confirmation from zoomcar we left for our home back. The booking was at 9.00 am now around 2.30 pm when in again reached out they said that there are no cars available and they cancelled the bookings.

I had already booked a hotel which was non refundable, the hotel cost was close to 8000 which was not refunded by the hotel as it was non refundable. Even the zoomcar did not reimburse the hotel amount which they should have as i could not go because they cancelled the booking. This is not a way to treat a customer. I want a refund the hotel amount which i could not go to as zoomcar did not provide the car.