| Address: | https://www.zoomcar.com/ |
I made a booking with ZOOM Car for a VERNA MT DIESEL car. I completed the full payment (Rs 5157) on 25th December-2021 for the booking period of 1-January-2022 to 2-January-2022. Zoom car accepted the booking and did not inform me about anything that they might not be able to deliver the car.
This is the Booking Details:
Pick up time: Sat, Jan 1 2022, 8:00 AM
Drop off time: Sun, Jan 2 2022, 7:30 PM
Pick up location: BALLY HALT RAIL STATION, M82R+W58, Bally, Howrah, West Bengal 711201, India, Kolkata
Confirmation number: JPS690BCI
As per the booking details, they must assign delivery partner who would deliver the car at Pick-up location before 1 hour of schedule pick up i.e. Sat, Jan 1, 8:00 AM. However, there was no delivery partner assigned until 7:45 AM and there was no communication from Zoom Car regarding the same. Login to my Zoom Car Mobile App Account on that morning, I saw that my booked Car has been changed to “Brezza MT Diesel”. I agree that there I got a call from Zoom Car on 30th December-2021 regarding this potential change. However, I never gave final approval of this change. So, they changed the car without any of my permission.
Looking at the delay in assigning delivery partner, I called Zoom car customer service number ([protected]) at 7:45 AM (Sat, Jan 1 2022) to understand the status. Unformatunetly customer service unable to provide any legitimate status of the delivery. Though they reconfirm at 7:50 AM (Jan 1, 2022) over same telephonic conversation that booking was confirm for Sat, Jan 1 2022, 8:00 AM and they should deliver the car at pick up location.
I made a 2nd call to Zoom Car customer service number ([protected]) at 8 AM Morning on Sat, Jan 1 2022 to understand the status of the delivery. I was in hurry to start my trip as by 8 AM as Zoom Car must already deliver the car by that time. However there was no communication until 8 AM (Sat, Jan 1 2022) regarding this delay. Unfortunately, there was no update on the reason of delay in delivery and customer service told me to wait for some time.
Without getting any callback until 8:20 AM, I made 3rd call to Zoom Car customer service number ([protected]). That time they confirm that they cannot deliver any car for the trip.
I made a full plan of my important trip after making the full payment to Zoom Car on 25th December 2021. There was no communication from Zoom Car that they would not be able to deliver the car. If Zoom Car did not accept the booking/payment I must arrange an alternate plan. Even on Sat, Jan 1 2022 morning they re-confirm that the booking is full and final and they must deliver the car. They also confirm that in worst case delivery can be delayed for few minutes. Though, in next 45 minutes of conversation they told they would not deliver the car. I had to cancel the plan because of the problem created by Zoom Car.
Now as a resolution of this problem I am looking for Rs. 20, 000 as compensation in my bank account along with full refund of booking amount. I called multiple times to customer service number ([protected]) and drop multiple mails to customer service email ID ([protected]@zoomcar.com). Zoom car is not accepting my call and not responding to my mail.
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