I made a booking for the weekend starting from Friday 5.30 pm to Sunday 11.30 pm and paid the amount 6691rs. I reached the place at around 6.30 and realised that there was no unlocking link and the ride is already live. Without even unlocking the car, the booking is live without giving me the unlocking link, the app still shows that the car is already unlocked and the ride is still active. Who's fault?
The issue.
When I reached near the car to pick up in a residential society. i realised there's no pick up or unlocking link in my app screen there. Instead it had drop off links available. (Means someone already unlocked it?)
what could i do?
i restarted the app, i went out tried to find out the owner. tried to look for any button or link for unlocking. Called customer care department, but the IVR said, my number is not registered. But it was the same number. (It said the same for my previous booking. )
Imagine the pain and discomfort i had with all the lugguage, plan and car in front of me. still couldn't do anything. i had to abort my programme and come home.
Now, it still shows the meter running. and I can't reach out to any customer care executive. I got a call on Saturday where i told my issue, and was assured it will be resolved, but got no response. Now where should I go to seek help?
I did not get the unlocking link, never picked the car, and the app says the ride is still on. Request you to look into this and kindly refund back my money. Was this information helpful? | 
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