Zoomcar — Damage reimbursement pending since a month

Hi My Car is TS08HL9342, and I have submitted my damage reimbursement claim on 9th of March and today is 12 of April and I havnt received any refund or any progress till now, ticket still says, in review, im really not sure what you guys are reviewing.
This is the ticket number - 2180567 which was raised, and this was supposed to be fixed by 10 working days, I will be filing an official complaint through ombudsmen as you are misleading the customers.
Please give a careful thought and resolve it as soon as possible.