I am writing to formally express my disappointment and concern regarding the recent blacklisting of my ZoomCar account without any prior intimation, adequate explanation, or opportunity to clarify the issue.
Despite multiple attempts to contact your support team through email and your platform, I have not received any satisfactory response or clarification about the reason behind this action. This lack of transparency and communication is highly unprofessional and inconvenient.
As a responsible customer who has abided by your terms and conditions and maintained a good record, I find it unacceptable that such a serious action was taken without any due process or communication.
I request that you kindly look into this matter on an urgent basis and provide the following:
1. A detailed explanation of the reason for blacklisting my account.
2. Copies of any communication or evidence used to support this decision.
3. A timeline and process for resolution, including unblocking the account if no valid reason exists.
If this issue is not addressed promptly, I will be compelled to escalate the matter further, including filing a complaint with the appropriate consumer grievance forums.
I hope for a swift and professional resolution.
Account Details:
Name: harshad Thorat
Date of Incident: 29/03/25 Was this information helpful? | 
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