Zoomcar — My Car was damaged by zoom car customer but since last 4 months total loss settlement is not been done.

Address:

Anjaneya Techno Park, No.147, 1st Floor, HAL Old Airport Road, ISRO Colony, Kodihalli, Bangalore Bangalore KA 560008 IN

Hello Sir/ Madam,
This is Fareez Fathima, I have attached my car in ZoomCar amigos program. This program allows the car owners to attach our car in their company and earn 60% of the revenue and zoomcar will take 40% commission and promises the car protection.
Zoomcar_India is doing fraud.
My car no. TS07HS9168 is damaged totally by zoomcar customer on oct 3rd.
Since then to till today my car total loss settlement is not done. Customer service executives don't know what to talk. On 3rd jan one of customer service associate
said that by the end of Jan 2023 I will get total loss settlement amount in my account. I have shared call recording in this complaint. I am still waiting for one of
the legal team member to talk to me. But no one is calling me, my phone no. [protected], [protected].

Few days back, one their tweeter executive replied that, "We see that the concerned team has already shared the agreement for the same and waiting for an update
from your end. Please check and reply to the concerned team will reach out to you. We appreciate your understanding."
And I asked them to share that document to my email id, but no one shared, I haven't seen it in my email inbox. And I have called their executive to send the document
to my email and she replied to me that within 24hrs it will be shared to my email id, I attached that call recording also in this complaint. I haven't received any
email regarding which agreement they were tweeting about.

All is that, their each and every executive tells lies. No one speaks truth. All are liers. And doing fake promises.

Now my concern is do the settlement within a week. I can't bare more. Finance team is torturing me. Since last 4 months I am not paying emi. There are disturbances in
my family. Daily there are fights in my home due to finance team coming to my home for emi collections. My car value is 11, 50, 000 and all penalties charged on me
because of non emi payments and extra interest should be paid by the zoomcar. Stress can't be valued. It is numerous. If it can be valued then I would have quote here.
And also since oct 3rd to till settlement date, these guys promised to pay 300rs per day, but I received only one month amount, more 3 months amount is due. That also
should be paid.

My email id. [protected]@gmail.com

To:
Zoomcar India Private Limited's Corporate Identification Number is (CIN) U63090KA2012FTC065834 and its registration number is 65834.Its Email address is zc.[protected]@zoomcar.com and its registered address is Anjaneya Techno Park, No.147, 1st Floor, HAL Old Airport Road, ISRO Colony, Kodihalli, Bangalore Bangalore KA 560008 IN