Zoomcar — Not able to verify Profile so not able to start the trip

As we hired a Zoom car for two days. We have uploaded documents aadhar card, and driving licence in the application. At the time of Photo taking application is not working. And the application is directly closed down. Due to this, we have already paid amounts to Zoom car as well as to the owner of the car. However, due to pending profile verification, we are not able to get our amount from the car owner. So we have paid double the amount one is to Zoomcar and one is to the car owner. Please look in to this matter.

Car Journey details- 25th December 2023- Pune to Ambey Velly City
Return on 26th from Ambey Velly City to Pune