Zoomcar — Not received the car for which I have already paid 100% amount and booking is still showing as confirmed

Address: Alwar

My name is preeti jain i have booked a self drive car from zoom car booking id (jps699vt1) but i am not able to find my car, my booking was supposed to start at 6 am and i am not getting any response from zoom car till 9:15 am, not even got location details, Calling since 5 am but nobody is picking up my call and i haven't got any response from their side.

It was supposed to be a home delivery for which i have paid 100 rs extra, but no delivery agent has been assigned yet.

Just now received a message from zoomcar about the driver allocation but neither the drive nor the customer care is picking up my calls.

Booking is still showing as confirmed but i am still waiting for my car.

I was having my plans for the day but its all ruined just because of the pathetic behaviour of zoomcar.

Request you to please respond urgently.