Zoomcar — Paid for a car to rent but not provided by company

Address: Thane, Maharashtra

I paid 27918 to rent a Zoomcar from 22 Sep to 22 Oct 2024. At the time of delivery, the host from Zoomcar end denied to deliver the car. As a result, we contacted the Zoomcar support for refund as the car has not been delivered.
Zoomcar is unresponsive and forcing us to cancel with a fee even though it is Zoomcar that did not provide the car. Selection for an alternative car leads to an error page.
Booking details attached.