Zoomcar (Pedl) — pedl trip has started but cycle did not unlock

I tried to unlock the cycle at sai ambience pimle saudagar pune pedl station. It couldn't unlock but meter started. Then i tried to end the trip but i am unable to end the trip since last 5 hour. The meter is running without using the cycle. I got the message the cycle is unlocked but it wasn't. It was locked only. Then i tried to end the trip. But i am unable to end the trip since last 5 hours. Rs.10 is rent it is showing on my mobile screen but after trying several times. Note down the cycle number : 100996
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Hi,

Trip not ending, Standing at the station but app asking me to locate a station.
Tried so many times. But the trip is not ending.

Cycle no - 100208, Date: 05-July-18. Time of booking: 15:36 hours.

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