Zoomcar — Profile verification pending, still not completed

I have already booked a car and was asked for a profile verification. I have submitted all the documents and it's still showing verification pending. I raised this in the support chat, and I have even mailed it to the support team. No response. It's been 12 days from the date I submitted all my documents and emails. Still, it's showing verification pending. The site says it takes 2 to 3 hours. But it's more than 10 days now. I need a response
Booking number: JPANJXTYU
Email id: [protected]@gmail.com

Even the customer care number also I'm not able to connect, it says to raise through the app. which I have already done