Zoomcar — Refund for cancelled booking

saurabh9

Address:

All over india

I had made a booking for self driving car on 29th august 2020 but due to incapability of zoomcar to provide delivery of vehicle at my address, I had to cancel the booking. Its been 32 days now and am still not provided with my refund money as well the customer care nos. are unavailable to reach. Am just hoping for my money to be directed to my account as soon as possible .

Booking date - 29/8/2020
Booking id- JPS6NDXUZ
Booking email id- [protected]@gmail.com
Booking mobile no- [protected]

Was this information helpful?

No (0)

Yes (0)

Zoomcar customer support has been notified about the posted complaint.

Oct 09, 2020

Updated by saurabh9 I have tried to contact zoom car through various emails, calls but there is no progress nor any positive sign of cooperation from them. They are just ignoring a customer like its of no value and no assistance or support from customer support, the department seems just to be standing there with no cooperation in real.
its been 40 days now and am still running behind them for my own money.

Verified Support

Nov 13, 2020

Zoomcar Customer Care's response Hello Saurabh,

Greetings!

We are sorry for the delay caused. We are already working on processing all the refunds and it will be done on priority.

Regards,
Appachu
Zoomcar

Nov 14, 2020

Updated by saurabh9 How much more time its gonna take already 2.5 months passed !
This type of poor customer response and delay wasn’t expected from a renowned company but day by day its just getting down the line with these responses.
Hope ill receive my refund amount by this year end and not in the next year.