[Resolved]  Zoomcar — Unable to change Mobile Number

My friend used my Mobile Number in his account long back due to some connectivity issues with his cellphone.

Now, years later, I logged in with my Phone Number and booked a car and uploaded my DL, Aadhar etc to drive the car.

Now, I realised that the email id in account belongs to my friend and I want to change it.
Zoomcar is denying to change it and asking to create new account with my email id. That is reasonable but my Mobile Number and DL are stuck in this account and thus I'm not able to create my own account with my email and mobile number.

ZoomCar support has provided me no resolution in this case where I can create my own account with my Email+MobNo+DL combination since my Mobile and DL are stuck in my friend's account.

ZoomCar support, please contact me on my Cellphone [protected] or email-id [protected]@gmail.com to provide me with a resolution.
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Feb 8, 2022
Complaint marked as Resolved 
ZoomCar resolved the issue for me on their Facebook Messenger.
Zoomcar customer support has been notified about the posted complaint.
Feb 05, 2022
Updated by vinaykrsingh94
My friend's email-id whose account has my Mobile Number and DL is abhinavtiwari.[protected]@gmail.com
And, I'm able to log in his account using my Mobile Number. Image attached.

 
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Zoom car is pending profile verification. Customer care number is not working. Please approve as this is urgent

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