Zoomin India — I'm showing as blacklisted.

Address:

shiyabaug Main rd., 390001

I'm trying to book this for first time from my account.
But i'm unable to book it, as it shows me that i'm blacklisted from zoomcar and can't use their services.
I don't know how that's even possible, it's my very first booking.
I've tried to reach them with e-mail but it's been hours and they haven't responded yet.
I've also completed my verification and other processes.
And their customer care number is very weird.
You can't reach to representative without booking.
I mean why?!