Zoomin India — Order not delivered after paying extra for fast delivery

Https://help.zoomin.com/hc/requests/902819

While placing order I have paid extra for fast delivery
It was mentioned it will be delivered on 6th Feb
Tracking status shows Misrouted due to Ecoms failure
What kind of service is this!! Sheer negligence!
Unlike all other apps!

Can you please tell me when my order will be delivered
Fraudism to highest level!

There is no way to get a customer care number to talk to you guys.
I payed extra for fast delivery and still following up on emails, websites and other platforms. Totally pathetic service.