Zoomin India — Payment complete but order not successful

I had paid for my order on 2 January. The payment was completed but my product was not ordered.
Whenever I contact the helpsdesk they tell me to wait for 5 days, it has been already 30 days since my payment is completed
I contacted bank and they told me that payment is is credited to the firm account
I want my money back
I have reported it on national consumer helpline.
ORDER ID :--
DATE