Zoomin India — Payment is not processed

Hi

I am the zoomcar host program member and my car is attched with them and 11th Decmber ride is completed by the customer and payment is still pending at his end. Already mailed them mutiple time but only received revert payment is in processing already done from our end wait for 24 hours but not received the any money. If the same is processed then how much time it will take after 6 days still pending.