Zoook — Defeated product get from company twice and their supporting team also

Website:

Hwww.zoook.com

I have buy a zoook jazz claws 2 twice month ago from starting only it has audio delay specially in gaming so I have apply for replacement and when I got replacement new model also have same problem so I want my refund for this product and it is also proven by reviews of people on Amazon and other online website this is a proof plese help me because their supporting team is also not solving my problem so pelse help me

Thanks