Zopnow Retail — Amount deducted from Bank - ORDER NOT CONFIRMED

I placed order with this ecommerce site on 28th April, 2021. However, just after the payment of Rs. 1540.80 my cart was showing empty. Signup was also not required.
They are hugely advertising in social media. How come authorities are not taking any action against such fraud companies. So many people have been duped.
I am attaching my payment details for your reference.
Kindly help me to get back my hard earned money in this difficult time.
Thanks and Regards,
J Mallick
jm.[protected]@gmail.com
+3 photos
Was this information helpful?
No (0)
Yes (0)
ZopNow Retail customer support has been notified about the posted complaint.
May 03, 2021
Updated by Joyy007
Dear Sir,

Below is the reply I got from Zopnow..

Kindly do the needful so that I get back my hard earned money.

Thanks and Regards,
Jayanta Mallick
Mob - [protected]

[protected] Forwarded message[protected]
From: ZopNow <[protected]@zopnow.com>
Date: Sat 1 May, 2021, 1:01 PM
Subject: Re: Payment done to zopnow.in but Order Not Received
To: Jayanta Mallick <jm.[protected]@gmail.com>

Hi

This is with regard to your email about your order that you placed at ZopNow.in. We would like to inform you that we are not associated with ZopNow.in - our domain is .com and not .in. Kindly get in touch with the ZopNow.in or your payment gateway for your inquiry and not send it to [protected]@zopnow.com or [protected]@zopsmart.com.

We have already filed a complaint with cybercell [Acknowledgement no - [protected]] for the same. ZopNow.in is illegally using our brand name, logo, email and physical address. In case you are following up with Cybercell please quote this number so that they can follow up and close this.

Thanks
ZopNow.com

On Sat, May 1, 2021 at 12:51 PM Jayanta Mallick <jm.[protected]@gmail.com> wrote:
Dear Concern,

I placed an order with zopnow.in on 28th April, 2021 in the name of Snigdha Mallick. Signup was not required. However, just after the payment of Rs. 1540.80 my cart was showing empty.
My UPI Transaction ID is[protected]
I have also registered a complain with National Consumer Helpline. Complain No. 2712999.
I am attaching my payment details for your reference.
Kindly help me to get back my hard earned money in this difficult time.
Thanks and Regards,
Jayanta Mallick
jm.[protected]@gmail.com
Mobile - [protected]

Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    ZopNow Retail
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    5%
    Complaints
    660
    Pending
    0
    Resolved
    31
    ZopNow Retail Phone
    +91 80 3242 0000
    ZopNow Retail Website
    ZopNow Retail Address
    #1502, 19th Main Road, HSR Layout, Sector 1, Bangalore, Karnataka, India - 560102
    View all ZopNow Retail contact information