ZTE Corporation — Mobile device of zte company, mobile model nx511j (Nubia z9 mini)

Address:	560001
Website:	www.ztedevice.com

With reference to mobile touch panel damaged for mobile handset Nubia Z9mini( Model no. NX511J). Gorilla glass is claimed by company in it's specifications while selling, it is damaged by minor touch also. Mobile device is in warranty period. It is purchased from amazon India website with invoice dated 4th June 2015. No any services available after sales.Customer care toll free number [protected] is not responding properly. The peoples in customer care are just taking my e-mail id and forwarding it to concern department. They had suggested to e-mail me on company id:-- [protected]@zte.com.cn. with describing problem. I had started communication since 20th January 2016 vie e-mail with read receipt on given e-mail id. Return e-mail receipt is receive via e-mail id of Mr. Vinay Jadhavrao. But no solution or response is received till date 08Feb2016. At present condition customer care executives available on toll free numbers are providing contact numbers and address of different persons and customer care centers surrounding to my location Baroda. Out of the same no positive response and all are giving different cost of repair under warranty period. I had attended to Service center at Vadodara/Baroda (Aayran technology in windsor plaza, Alakapuri) and they had written e-mail to Chennai but no reply from Chennai also. Mr.Hardikbhai and Mr. Kaderbhai at baroda service center could not solve the issue. One of the service center at Ahmedabad had refuse to repair out of warranty. No any reply of my communications. And company is selling with wrong specification related to touch/display panel is gorilla glass. I want to replace or repair the product under warranty period. This is for strict action against the company and resolve the matter at earliest.