ZTE — Faulty battery not replaced even after a month

Address:

New Delhi, Delhi

Dear sir, I had purchased a ZTE MTS Striker C132 cdma handset online from shopclues on 29th Jan 14. After 2 and half months it's battery got dead. I went to the nearest authorized ZTE service center at SERVICE CITY, OFFICE NO 201, SECOND FLOOR, SAGAR PLAZA, DISTRICT CENTRE, LAXMI NAGAR, NEW DELHI 110092 on 19th April. They told me that they have made a request for new battery and told me to visit again after a week. Since then I have visited 5 times and even called them several times (they answer call very rarely, their no. is "[protected]"). Every time they say battery is still not arrived ant tell me to visit after 4-5 days. My mobile phone is dead since a month. It's very disappointing situation. Please resolve my issue.