Zudio — I paid 3743 of my shopping but they not given my stuff claim payment not done

Address:

Trikon baug rajkot

On 2nd August 2022, we went shopping at zudio. We rise 2 bill, amount of 2945 and 798 my upi n bnk account show that, amount deduct from my account but they not accepted. And main they claim I didn't pay. They said if you paid, then your amount will revert. Still I don't get my amount reverse and I don't get my stuff.