Zudio — money refund

Address: Vasavi Sri Sri Signature shop 10&11 , S.Y.No 1009, KPHB 5th Phase , Kukatpally , Ward block 15-31, 500072, Telangana , Hyderabad

Website: ZUDIO

Hi,
I am Thejaswini Vemula from Hyderabad, and I am writing to formally bring to your attention a highly disappointing experience I encountered at your Zudio store located opposite Nexus Mall, Hyderabad, on August 24th.

I made a purchase totaling ₹797. At the billing counter, the amount was deducted from my account, but I did not receive a receipt as I opted not to print it. However, the billing staff insisted that the payment had not been received, despite my confirmation and proof of deduction. I was asked to make the payment again, which I did—resulting in a double deduction of ₹797 due to the negligence of the billing staff.

Since then, I have been following up with the store for a refund, but there has been no resolution. I have only received vague responses stating that the accounts team is reviewing the matter. I have already shared my credit card statement with the store manager as proof of the double deduction.

I kindly request that this issue be treated as a priority and that the excess amount be refunded at the earliest. Please feel free to contact me should you require any further clarification or documentation.

Thank you for your prompt attention to this matter.

FYI- Store manager - Akhil - [protected]