Zudio Complaints & Reviews

Purchase kajal from zudio.eyes paining like anything.
Refund full amount.

We bought Tshirt on 14th Nov. It faded at multiple placs after one wash. Please let us know process to replace

I transacted 963 Rupees on 1st October at 18:55 PM in the Zudio store from Mantri Square Mall, Sampige Rd, Malleshwara Bengaluru (Karnataka). On that day, The transaction was successful but the billing person and store manager Puneet were denying that they had not received the payment after that I raised the ticket on Phonepe and from Phonepe I received the message that the transaction was successful. My transaction details are (Transaction ID: T2310011855051032076770) and the Merchant Order ID[protected]. So, Please Clarify whatever the status is and please refund the amount.
On Next day, they should the data but the transaction was not there, after that I contacted them but they did not respond. I called and messaged many times to the billing person and store manager but they are not responding and continuously denying that they haven’t received the payment till now.
Date of incidence : 1st October 2023 at 18:55 PM.
Mobile number : [protected]
Desirable resolution : request a refund.

Me and my friends visited zudio yesterday and we went for exchange. I polietly asked the person who was at the counter that if the exchange row is different from the billing row because in every other store it's different but in the exchange counter that person was so rude i think he is the manager of the store he was wearing a blue shirt . He told me that no you have to stand in the billing line but just before he exchanged other customer who was not in the row who just came and then today i went for exchange because there was a huge line at the trial room and i couldn't check the fitting and i went directly to the exchange counter and again i asked him polietly if he can take the dress and mark the bill for exchange and he told me very rudely that no it's property you have to carry it i mean who talks like this it's a business and its not even his store and he is treating customer like this i would have happily taken the row but i just got out of the store without exchanging the dress because i was mad and didn't want to create a scene. I just came out of the store and wrote a mail to zudio customer care but didn't got any respone. I am not visting zudio again i was a regural customer there and i know this is not gonna harm them in any way but this secnce just made zudio staffs disgusting in my eyes.

I purchased a shirt from Zudio and it's invoice worth ₹309 but then I returned it and purchase other shirt worth₹599 in exchange of former shirt so I just should pay ₹290 only but cashier told me to pay ₹400 and at that time I told him that my former Payment was ₹309 but they said the former shirt is worth ₹199 which was I bought only 3 days ago I can't understand how could price increase in only 3 days. I attached both invoice with the details you can see that they charger extra rupees so I request you to look into this matter and pay back my extra money.

Worst behaved staff i've ever come across‼️ we (me and my friend) wore tshirts from zudio which were previously purchased in a different store. While leaving the store the rude security officer stops us and says that he has to check the cctv to confirm we came in the same attire and didn't steal it from the store!! made us stand like thieves near the entrance and wasted 5 - 10 mins of our precious time! only to come back saying we came in the same attire and didn't steal it. Security acts like its his own store. I dont understand why you guys have metal detectors in each product if you're going to waste customers time and check cctv anyway! avoid this zudio at all costs!!

We once asked in Zudio sp ring road vastral branch that we want a job, when we told them that you don't hire 2 people from one house in one branch and zudio vastal sp ring road branches have 2 ladies together, why is that? very very bad this is a politics i don't no why region permission granted one family two lady both one branch wah wah wah zudio ...

I am a frequent customer of the Zudio outlet in Lulu Mall Trivandrum, last day when I went there to purchase clothes, I noticed that you have not provided sleeve pieces in ladies tops. We come to your shop with a picture that you provide sleeve pieces for stitching, but I was disappointed that you did not provide it. It is your responsibility to satisfy every single customer who come to your shop. The benefit in providing sleeve pieces is that those people who don't want sleeves can use it that way and those people who want sleeves can stich sleeves and use it that way. As a customer of your shop, I have a humble request that you provide sleeve pieces for stitching in ladies tops, provided its not only my opinion, but the opinion of many people who come to your shop

My self Dr. Rajeev singh thakur .
I went to Zudio at frreganj ujjain. And purchased clothes for my family . They took lot of time in billing so I didnt cross checked in bill invoice but checked later at home because my home town is 65km away from ujjain .
They overbilled in invoice (Z[protected] dated 04/04/23 at 20:13, pm.

Dear Zudio Customer Care,

I am writing this email to bring to your notice the unpleasant experience that I had at your store recently. Me and my friend visited your store to purchase a gift for our friend. As we had limited time, we hurriedly selected a T-shirt and billed it. However, there was another hoodie which we tried and didn't select. Unfortunately, we did not notice that the hoodie was still in my friend's hand as its colour was the same as her dress.

When we were leaving the store, the alarm rang, and we realized that we still had the hoodie in our possession. We immediately gave it to your staff, but their behavior towards us was not good. One of your employees behaved as if we had stolen the hoodie from the shop, which was very disappointing and disheartening.

We spent almost half an hour arguing with them, trying to explain the situation, but they didn't listen to us. It was a very unpleasant experience for us, and we felt humiliated and disrespected.

I would like to request you to take action on this matter and ensure that your staff behaves respectfully with your customers. It is essential to understand that mistakes can happen, and your staff should be trained to handle such situations professionally.

I hope you will take this matter seriously and take necessary action to avoid such incidents in the future.

Thank you for your attention to this matter.

Sincerely,
Bijoy Raju

I have purchased a Zudio based face wash from the store of Zudio situated in GIP Mall Noida i have tried to remove the sticker from it and came to know that it was already filled half they are trying to make fool o[censored]s

No que

Recently I bought 4 Nailpaints and its an oversight did not notice that I had picked 2 from "try me ". and they deny to exchange :(

Infact informed that on same daty or next day we can do not more than that, explained that a person travelling from 20 kms just to check on testers billed and U say that cannot be exchanged,

With no options left I had to come without any solution.

Really unfair #ZudioJayanagar

Zudio Trichy is not allowing inside due to power shutdown, this is completely not acceptable. I have never seen this type of customer service. Please address this immediately.

Sleeper quality is too low

Shoe torn broke in 3 months

Recently I bought a bunch of clothes from Zudio, and I must say I’m really very very disappointed with the quality, the price and the options may be good but the quality of products is disaster, one of the winter Jacket bought from last week after second time used jacket stitch ripped very cheap quality and the Color get stuck on a lot of clothes, I’m super disappointed with the quality at Zudio and i am sure that not to go back here again.

I bought a bunch of clothes from Zudio recently, and I must say I’m really disappointed with the quality, the price and the options may be good but the quality is very very bad, one of the shirts I bought lost Color in the first machine wash and the Color get stuck on a lot of clothes including a few I bought from Zudio, and one of the T-shirts I bought had a very poor sticking, the extra piece of cloth was sticking out a little bit, I’m super disappointed with the quality at Zudio and will try not to go back here again.

And the rest of the clothes, a black jeans lost Color is now showing hints of white after 3-4 washes, this is very bad, can’t really trust TATA anymore.

My eyes started itching after using this, i thought that’s normal but then my eyes started watering. After some time my eyes swelled so much that i had to go to pharmacy to buy an eye drop. This is the worst product i have used so far.

The cashier included someone else's item in my bill where the other customer only paid the base amount and the additional taxes were deducted from me.

Pajame roye nikl gye h verry poor quality

We had visited zUdio garuda mall mysore at the time of payment we had choosed scanner but unfortunately time had been but money debited from my account they had issued time out recipt kindly help me .

Purchased a footwear in the month of September, had worn only 4 5times and the sole is separated from the top

Hello this is ganesh from Visakhapatnam. I recently went for shopping in zudio the staff misbehaved with me very rudely they gave me rude reply and when i told i will complain to the higher officer then they told me to give the complaint no one cant do anything for us they replied very rudely. I am giving a complaint against the zudio Visakhapatnam store. I request you to take action on this matter. Thank you.

4 girl remove from the job without reason please cross check it it's serious...

The henosent 4 girl remove form the t the job Zudio no one there for sapot it's to bad

I bought zudio's Lipbalm and face masks from rammurthy nagar and after one use of the lip balm i got rashes all over my lips, my friend tried it and she experienced the same thing. The masks also had given me heavy scale rashes. I am going to sue the company for it.

As I paid for my clothes, money was debited from my account, but manager or worker currently working there told me it was timeout so I have to pay it again, and the money from first payment will be instantly refunded, but it did not, so then he said that it will be after 24 hours . So for refund I gave him screenshot of payment and my email, this is 3rd day, and I didn't get money or any responce from manager.

The first and worst experience ever. Today, I purchased clothes of prices altogether Rs 3399. Once I told them regarding gpay, they showed me the QR where I scanned and paid. After it shown failed, I tried again and the money got deducted .But the salesman were saying that they ddnt get the money that I sent. I have shown their Zudio gpay account where it got credited but they said we ddint get it. And they started giving examples of others. They said it's not their fault. I asked regarding the money that got deducted but they said they ddint get even though I showed my account. I ddnt get my money back nor my clothes. If this is the problem, paying and knowing nothing regarding the money where it got credited after showing the same QR, then better don't open such types of shops. It's not a small amount but a huge amount . Kindly look into the matter.

I've visited your kota branch yesterday.That was my first experience with zudio. While the shopping, attending staff was not satisfactory. Also the time of billing they were treated rudely. Most of the time they were not present to help. We had to ask them to it and when they come don't properly attend to us.
That was my first time experience with you which wasn't good. I think you should train your employees to manners and etiquettes for not it happens again like me.