Zudio — Regarding issue in successful Payment

Address:

Tirupati, Andhra Pradesh

I transacted 963 Rupees on 1st October at 18:55 PM in the Zudio store from Mantri Square Mall, Sampige Rd, Malleshwara Bengaluru (Karnataka). On that day, The transaction was successful but the billing person and store manager Puneet were denying that they had not received the payment after that I raised the ticket on Phonepe and from Phonepe I received the message that the transaction was successful. My transaction details are (Transaction ID: T2310011855051032076770) and the Merchant Order ID[protected]. So, Please Clarify whatever the status is and please refund the amount.
On Next day, they should the data but the transaction was not there, after that I contacted them but they did not respond. I called and messaged many times to the billing person and store manager but they are not responding and continuously denying that they haven’t received the payment till now.
Date of incidence : 1st October 2023 at 18:55 PM.
Mobile number : [protected]
Desirable resolution : request a refund.