[Resolved] Aircel — Added extra VAS charges

[Resolved] Aircel — Added extra VAS charges

J jatinder6 jain from Gurgaon, Haryana

My number is [protected] .I have not used any vas services and the company has charged for it and has added that in my bill I will not pay for the services that are not used by me. Kindly clear all these charges so that I can pay the real amount that I have used. Take action ASAP moreover even after porting my number to Vodafone they are sending me bill and have again added vas charges .i had Internet pack and I never asked them to deactivate it still without my knowledge there have deactivated the Internet pack and have added extra Internet charges kindly help me remove all these charges Was this information helpful? No (0) Yes (0)
Nov 4, 2016 Complaint marked as Resolved Aircel customer support has been notified about the posted complaint. Verified Support Oct 03, 2016 Aircel Customer Care's response Dear Customer(jatinder6 jain), Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest. Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter. Thanks and Regards Aircel Social Media Team Verified Support Oct 04, 2016 Aircel Customer Care's response Dear Customer(jatinder6 jain), We would like to inform you that you have subscribed Value Added Services like BEAWD35, POCKETG99, YOUTH50 on your number via WAP mode on 28th July’16, 4th, 6th, 14th, 15th & 16th August’16 for which you have been charged Rs.516/- . The VAS got activated post double consent from your end. Hence, the charges are found correct and no waiver applicable for the same. Thanks and Regards Aircel Social Media Team
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