[Resolved]  Aircel — Billing issue - reminder 4 ern[protected]yv83

Address:

600053

This is ebenezer james my no ([protected]) for the month of october you have changed my plan, for which i will be charged to pay extra amount for the data usage. And so, i went to the nearest aircel office for clarification they explained me the routine.

I was about the cancel your service after paying the bill in the month of october, but the lady in the ambattur, aircel office, she offered me a plan to downgrade to 2g unlimited 299, after she explained the plan, i consented to continue your service. She ensured me that you will not be charged any extra measure for data usage for this new program. Besides, i have requested to waver late payment fee which i have brought up before. She sent you the request for program change and late payment waiver.

For the month of november i received the bill and was shocked to see that i have been charged for the same amount which i have charged for the previous month. Once more, i made way to the aircel office to know the details. Now i have come to know that the lady who took my request for plan change put you wrong ticket and i was requested to talk to the lady who took my request. But she pretends to go for her mistake. She demanded me to pay the same sum.

Today, i need to pay for which i have not got any error. This is purely mistake on your end for which i need to pay the extra amount. I would have canceled the service in the month of october, since you gave me the assurance i wish to continue your service.

I am ready to pay the amount for which i was assured by the lady 2g unlimited 299 and late payment fee should be waved. I am not ready to pay any excess amount, since this was purely your fault. If you fail to solve the matter, i will throw the sim in the scrap, i mean it.

Hope you see this petition and facilitate me getting the matter solved.

Thanks & regards,
Ebenezer james
[protected]