Aircel — Each of my recharge amount getting vanished immediately

Address:	600007
Website:	www.aircel.com

Dear sir,


I have a aircel prepaid sim ([protected]). I don’t have any problem.


I had suggested aircel sim for my wife who was using airtel sim, it will be have some rate difference in calls between us. She then additionally bought aircel sim ([protected]) around six months back she bought an android phone and enabled internet pack.


Since past 3 months she is facing serious problem. Every time she recharges the amount vanishes to zero. Till now she has lost around rs.300/-. After calling 198 they said you had enabled some internet service, but she was not at all aware of that and she didn’t do that. They told you have to send some sms to deactivate the service, she also did it again lost rs.50/-. Then waited for 24 hours and again recharged for rs.30/- that too also vanished.


She is now fed-up and planned to change her sim to any other service provider but not aircel.


Now what is your service provider going to do for this issue. I need my lost money to be refunded and deactivate all the unnecessary services.


If this is done we will continue with aircel, or else she and myself will be going for any best service provider.


Waiting for your soon reply


Problem with aircel sim [protected]


Regards

Mahesh

[protected]