Aircel — False internet pack

Dear Customer(Mukeshdost),

We regret for the inconvenience caused. Please share the following details so that our team can look into your issue:


Recharge Date:
Mode of recharge:
Transaction ID:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.


Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in

Dear Customer(Mukeshdost),

We regret the inconvenience caused to you. We would like to inform you that there is no wrong charging found on your number so we request you please share charging date so that we can check exact issue for your number.

Warm Regards,
Aircel Social Care Team

I am Fade up with your service.

I called several times on 198, but many times they are not receiving call. Sometimes they attend call but don't raise any compliant no.

So I raised my compliant to consumer compliant site online and got Docket number 1-[protected]. But still my problem not resolved. Infact Internet service becomes more pathetic.

My complains are
1. I am unable to use data pack recharged with Rs.155. Insted of data consuming from offer/less validity data pack, it is consuming from regular 30 days validity data pack. Then my 155 Mb data goes to hell !!!

2. I have recharged with 500Mb 3G data pack with 30 days validity. Customer care told me to select Reliance 3G network, I done as said. But never speed go above 1kbps. Is it the speed of 3G. If you can't provide 3G service then stop Your 3G plans. Return my money paid for 3G data pack.

Please look into the matter seriously and resolve them.

Dear Customer(Mukeshdost),

We have forwarded your issue to the concerned department and will get back to you with an appropriate resolution.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in

Dear Mukeshdost,

We have checked and found that you got the complete benefit of RC-155 and you have only local SMS pack for sending STD SMS then your will be charged as per base rate. Please let us know if you need any further assistance.

Warm Regards,
Aircel Social Care Team

Sorry to say but You are giving wrong information.

I was unable to use a single Mb data from your 155 Mb offer pack.
All times it is consumed from my regular Net Pack.

SMS charge is deducted on 02 Jun 16 at around 1400 Hrs for Local SMS.