[Resolved] Aircel — internet connectivity issues | |||
Ref no given by the gprs team is : -[protected] Since last one month I have been facing serious problem with my aircel 3g. Multiple times I called the customer care to raise a complaint against this, but till now it's not resolved. Specifically during the evening 6-7 hours the Internet speed of my both the connections goes down horribly and I am no able to do any of my official work. No webpage opens properly. And network disconnects so many times. I have not got any satisfactory response from the GPRS team, though they had assured of quick resolution. It has been almost a month now, and it affects my on job productivity during my office hours. My 3g connection numbers are [protected] and [protected] Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Aircel customer support has been notified about the posted complaint. | |||
 4 Comments | |||
Comments
Dear Tapati Subha
We regret the inconvenience you have faced. Kindly share the following information in order to assist you better:
Aircel No.
Alternate No:
Problem faced in laptop/Mobile phone:
Error message received if any:
Handset Model & Brand:
Landmark (location where facing issue)
Duration since facing the issue:
Warm Regards
Aircel Social Care Team
We regret the inconvenience you have faced. Kindly share the following information in order to assist you better:
Aircel No.
Alternate No:
Problem faced in laptop/Mobile phone:
Error message received if any:
Handset Model & Brand:
Landmark (location where facing issue)
Duration since facing the issue:
Warm Regards
Aircel Social Care Team
Here are the details below as the 3g speed I am getting on my both the aircel numbers is not more than 10kbps to 500kbps (maximum)
Aircel No. [protected] & [protected]
Alternate No: [protected]
Problem faced in laptop/Mobile phone: very very slow Connectivity
Error message received if any: Unable to make audio conference calls using skype, webex etc
Handset Model &amp, Brand: Samsung Note 2
Landmark (location where facing issue : bomikhal bhubaneswar)
Duration since facing the
Aircel No. [protected] & [protected]
Alternate No: [protected]
Problem faced in laptop/Mobile phone: very very slow Connectivity
Error message received if any: Unable to make audio conference calls using skype, webex etc
Handset Model &amp, Brand: Samsung Note 2
Landmark (location where facing issue : bomikhal bhubaneswar)
Duration since facing the
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Thank you for reaching us at Social Care.
We have forwarded your complaint to the concerned department
and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on
this matter.
We assure you a quick resolution and the best of services at all times.
Thanks & Regards
Customer Service Officer | Social CareTeam
Email us @[protected]@aircel.co.in