[Resolved]  Aircel — Issue with Mobile Recharge benefits

Address:	411057
Website:	www.aircel.com

Hi Team,

My aircel number is [protected]. On 02/Mar/2017, i made a recharge of Rs. 83 for which following benefits should be credited to my account. For proof, attaching screenshot of aircel's app(Aircel_app.png) and website(Aircel_web.png).

After recharge, i also got the Aircel message mentioning the below benefits. Attaching screenshot (Aircel_rechargeMessage.png).

Rs90 DA Talk Time for 28 Days + Local/STD @1.3p/sec for home & roam and 5 free roaming incoming minutes per day, for 28days while roaming on Aircel and Vodafone network.

But instead of getting above benefits, i got Rs.50 in Promo balance and what else i don't know.

I have already raised the ticket(Request# - 1-[protected]) for the same. I received a call from Aircel representative. He listened my issue and told me that the plan has been changed and started telling the benefits that i received which i didn't understand. I told him that still the old benefits are appearing on app, web and the message i received. After keeping me on hold for some time, he told me that he can't help me anyhow and now I have to send an email and closed my complaint request.

After that i am in regular conversation with them but not getting any acceptable solution.