[Resolved]  Aircel — Misleading ads and pathetic customer care

Ok til all networks are same. They will do anything to leach your or your parents' hard earned money.

I was calling someone and before you get connected, you have these voice ads which inform you of various recharge offers. It was an ad about the new aircel offer of 3gb data pack for rs 227. I was excited and pleasantly surprised as my data plan had run out yesterday (21 aug).

So i checked by dialing *121# and i found that offer. I was cautious so i double checked in their spl offers for u section and the same plan was there.

But when i recharged, i got only 1.25 gb. I called cc. They were not very helpful and i am not even sure they were listening to what i was saying becuase instead of resolving my issue, they give me the number to check balance. After a couple of minutes, they asked me to wait for a couple of hours as the processing of offer might take some time.

So i waited and after 6 hrs, i checked balance and then i called them again. This time though this guy almost instantaneously told me it was a misunderstanding and the offer was "upto 3gb" and not "3gb". I was pissed off at this point. First of all, their was audio and i am sure the only thing that catches your attention is "3gb for 227".
Secondly, they never provided me enough info without recharge. When you dial *121# you only get the overview of the offers and the option. To activate it. No option that provides you with all the info.

At this point, i asked him if i could get my money back. Now comes the worst part, i asked him to connect to senior official. Now this guy, who i didn't know if he was actually senior off., he was completely unprofessional who i terrupteminutes and ten and used idiotic arguments which contradicted himself. Ihe used the argument that companies do this sort of thing all the time and esp during festive season, when they offer upto 50% discount. That doesn't mean you actually get 50% on all items. But he never mentioned that you they actually give you full details about the product. I told him that they also have "return policy" and i want to do exactly that. Now he said "this can't be applied to telcos". I said then if that was the case, then doesnt that invalidate his previous argument. It continued for a minutes. He never accepted that "ad was misleading" nor was he even listening to me at times constantly interrupting me. I asked him so tomorrow "will you scam customers by saying that some offer gives upto 10gb and actually giving 1gb data?" as a matter of fact, i am sure most customers won't notice upto and assume that it gives 10gb data. Why cant u say that you can get 1-10 gb of data? Because your customers might notice this and maynot buy it? This is so misleading! At this point, he said he will call me back later.


In the end, i would like to say that it is not just about me, it is about other customers as well. The fact that when i called the second time, the cc almost i instantaneously recognised my problem shows that this must have been a quite common issue. Yet, they are not willing to redress this. I was ok with getting edge and lowspeed internet instead of the promised 3g internet speeds. Even one of my online tests got blocked for 3 days because of poor connection. I was ok with that cause it was sunday evening when the traffic is really at its peak. But this is not ok.
Why not provide full information
To your customers? Instead o[censored]pto 3gb, why did you not mention 1.25 gb -3gb. Do you even care about customers?

I want either my money back or 2gb of data which is pretty fair considering airtel/idea are providing 2gb at that price. Most importantly, i would ask them to get rid of misleading ads!

Sincerely
Satya
Mobile number: [protected]
Odisha