[Resolved] Aircel — Mobile number portability rejected

Harish Vellathery

from Delhi, Delhi

Address:	Khordha, Odisha, 751013
Website:	www.aircel.com

I had initiated a MNP request for the number [protected] on 17th September from Aircel to Airtel. This morning, I received a "REJECT" from Aircel stating expiration of porting code.
Pathetic ways of forcing customers to stick on I say. What gives Aircel the right to do this? How can they reject a MNP request? This needs a resolution immediately. The ever pathetic service of Aircel is finding new ways to irritate the customers

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Oct 29, 2016

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Sep 17, 2016

langhu's response Pliz for any information send sms to my no. I wil wait for your answer

Sep 17, 2016

langhu's response I don know why it take so long can this be solved or somthing i lost money and i hate this R.F

Verified Support

Sep 19, 2016

Aircel Customer Care's response Dear Harish V,

We are forwarding your issue to the team. Meanwhile please share the below-mentioned detail:

Alternate no.:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Verified Support

Sep 23, 2016

Aircel Customer Care's response Dear Harish V,

We would like to inform that as per our concerned team, UPC Code generated on 09/03/2016 after 15 days. The same has been rejected from Aircel.

Thanks and Regards

Aircel Social Media Team

Verified Support

Sep 28, 2016

Aircel Customer Care's response Dear Mandar Rawool,

We would like to inform you that as checked no recharge found on wrong number, hence you need to check with the bank if the transaction was completed or not, if not then deducted amount will get credited back by the bank within 5-6 working days.

Thanks and Regards
Aircel Social Media Team

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Comments

langhu

from Agra, Uttar Pradesh

Sir, this is what i received after i recharge
PF85.22 INR so i need my balance back it was an offer of internet pack so with due respect kindly handle my request and give back as soon as posible as i m lost in money my phon no. [protected] and othr information is on picture below

Aircel Customer Care's response, Sep 21, 2016

Verified Support

Dear Customer(langhu),

Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Aircel Customer Care's response, Sep 21, 2016

Verified Support

Dear Customer(langhu),

We have checked your account & found that you have recharged with Rs.95 on 16/09/2016 at 19:44 and the benefits credited to your account which will expire on 05/10/2016 and extra 474 MB was credited to your account on 17/09/2016 at 00:25 which will expire on 14/10/2016. Further, PF is a processing fee which is not related to any type of balance. Please dial *129*99# to check the data balance.

Thanks and Regards
Aircel Social Media Team

Mandar Rawool

from Mumbai, Maharashtra

I need to reverse my transaction through CANARA bank online banking for the transaction ref id[protected] as I done it the wrong number [protected]
instead of [protected]

Sachin Patalasingh

Sir, I am an aircel customer bearing no. [protected], Odisha Circle, i am having problem in sending messages since 2 days. I have rechargee my no. with rs 35 message pack on 10.9.2016.So i request you to take action immediately.

Aircel Customer Care's response, Sep 21, 2016

Verified Support

Dear Sachin Patalasingh,

We apologize for the inconvenience caused. Please share the following details so that our team can look into your issue:

Sample no.:

Screenshot of error:

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Aircel Customer Care's response, Sep 23, 2016

Verified Support

Dear Sachin Patalasingh,

Our team has got in touch with you and requisite details have been shared over the call.Kindly let us know for any further assistance.

Warm Regards,
Aircel Social Media Team