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Aircel

[Resolved]  Aircel — not allowing to port to another network

Address:600041
Website:aircel.com

My mobile number is [protected]. I did request to change network on[protected]. More than 10 days, but still no response. So i called 198 and they telling the port request is closed due to bill payment remaining, it is stupid reply. I never used postpaid in any network, i'm using aircel prepaid only.

So they asked me to visit showroom, when i ask them where is the showroom they asked me to send sms to 121. But the reply i got from 121 is a mobile shop, when i call the shop they telling why asking me these things, its a shop not aircel showroom.

Is this the quality of your network? Leave everything. What happened to my porting request? Why it got cancelled? What kind of payment is pending from me?
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Dec 29, 2017
Complaint marked as Resolved 
Aircel customer support has been notified about the posted complaint.
Verified Support
Nov 15, 2017
Aircel Customer Care's response Dear Customer (saravananprs),

Thanks for contacting us. We regret the inconvenience caused. We are forwarding your concern to our team. Meanwhile, kindly share the following details with us for better assistance:

The format of sending the message:
The screenshot of the error received after sending the PORT message:

Warm Regards,
Aircel Social Media Team
Nov 15, 2017
Updated by saravananprs Did you read the complaint properly ? I already got UPN number and gave request to airtel 10 days ago. but when I call aircel they telling the port request cancelled due to pending amount. My port SR#1-[protected]. I have never used any other product than this prepaid sim, so no chance of pending amount . Did you get my point ?
Verified Support
Nov 21, 2017
Aircel Customer Care's response Dear Customer (saravananprs),

We would like to inform that the Port Out request for the number [protected] was rejected due to a Technical error and please re-raise the request now with the recipient operator to have this processed successfully this time.

Warm Regards,
Aircel Social Media Team
Verified Support
Nov 21, 2017
Aircel Customer Care's response Dear Customer (saravananprs),

We would like to inform that the Port Out request for the number [protected] was rejected due to a Technical error and please re-raise the request now with the recipient operator to have this processed successfully this time.

Warm Regards,
Aircel Social Media Team
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