[Resolved] Aircel — Postpaid to Prepaid migration delayed

Abigail Beulah

from Mumbai, Maharashtra

Address:	600070
Website:	Aircel

My Postpaid plan have been upgraded without my knowledge, so i planned to switch to Prepaid for this process to change it took almost 20days to change. most of the time they the application is down come after few days in the showroom.

now the verification process is delayed, now they are saying we have not received the documents yet, when i called to verify 59059.

Worst service by Aircel, I'm now planning to switch to Airtel prepaid once this has been changed successsfully.

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Oct 15, 2016

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Sep 12, 2016

Updated by Abigail Beulah [protected] - this number is currently down if you want to contact me please contact on the landline number[protected]

Sep 12, 2016

Updated by Abigail Beulah For the past two days i have no contacts i have submitted this request for my two postpaid numbers

[protected]
[protected]

Please note i have submitted this request for migration in the OMR showroom on Aug 30, still number is not activated to prepaid please take action asap.

Verified Support

Sep 14, 2016

Aircel Customer Care's response Dear Abigail Beulah,

We are forwarding your issue to the team. Meanwhile please share the below-mentioned detail:

Aircel store address:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Verified Support

Sep 14, 2016

Aircel Customer Care's response Dear Abigail Beulah,

We have checked and found that your Aircel number is active from our end. Please let us know if you're still facing the same issue so that we can forward your concern to the team.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team