[Resolved] Aircel — Recharge Benefit not Available

[Resolved] Aircel — Recharge Benefit not Available

R RajeshVihangam from Pune, Maharashtra

I made a recharge on a aircel number through www.freecharge.in where it is mentioned with following description recharge with ₹249 and get benefits of Local Mobile calls free - STD Mobile calls free - Unlimited Data Usage (Speed 3.6 Mbps for 500 MB) - Data Validity 28 day(s) - Extra unlimited 2 GB 2G/3G for 4G handset - Capping : Daily @ 300 min and thereafter Local and STD Mobile @ Rs. 0.30/min Validity: 28 Days But after recharge we received a msg mentioning benefits of LOCAL calls only. I communicated with customer care team of both Aircel and freecharge. But I didn't get benefit of STD calling as mentioned in the plan details. Feeling cheated. Need assistance to get my concern resolved. +1 photos Was this information helpful? No (0) Yes (0)
Apr 16, 2017 Complaint marked as Resolved Aircel customer support has been notified about the posted complaint. Verified Support Mar 16, 2017 Aircel Customer Care's response Dear RajeshVihangam, We are forwarding your concern to our team. Meanwhile, please share the following details in order to look into your issue: Recharge Date: Mode of recharge: Transaction ID: Thanks and Regards Aircel Social Media Team Verified Support Mar 16, 2017 Aircel Customer Care's response Dear RajeshVihangam, We would like to inform you that as per your concern, if you had recharge this product of Rs 249/- than you will get only (local) free 300 Min per/day after that you will be charge 30p/min on every (Local+STD calls) as well as you just make a call 12000 min in 1 week along with this product you can receive 500MB 3G Data and no further benefit given as per the product. Warm Regards, Aircel Social Media Team
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