[Resolved] Aircel — Recharge not provided

pcg6264

from Gurgaon, Haryana

Address:	786623
Website:	www.aircel.com

I have recharge on dated 18.12.2016 for Rs. 117/- for 125/- talk time as per your tariff mentioned in Aircel website but I received a SMS that TT =0, P.F. = 102.18, ST= 14.82. The screenshot of Aircel Tariff sheet from Aircel website is also provided to Aircel customer care at that time. I call same day to Aircel customer care for this issue and Aircel customer inform that the talk time will be credit within 24 hours but not do so. I again called next day to customer care for that and they informed me that complained is generated and balance will be shown within 2 hours but again false commitment and the balance not credited. I wrote e-mail to Aircel customer care same day and after that various reminders.

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Sep 24, 2016

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Aug 04, 2016

Updated by pcg6264 I recharge my aircel no.[protected] on dated 30.04.2016 with 168/- for data and 20/- for talk time balance of talk time was Rs. 40/- but on dated 05/07/2016 I checked and found that no data and no balance in my aircel account number. I did not know why the data and balance becomes zero.
I received the reply from Aircel that "we regret for the inconvenience caused. This is to inform you that the Recharge of Rs 168 has been found successful at our end on 30th April’16. As per system validation the data of 1.5 GB is still in your account. Please check the data by dialing *129*125# or by *128#". After I received the mail from Aircel I checked but no balance and Data shown.
As per your information I again use the data and found that the balance of talk time is reduced again as earlier. I called to customer care but no satisfactory answer given or refund the amount till date. I have send 12 reminders also but no satisfactory answer received till date.
I request to refund the amount immediately and take apology in this matter.

(P. C. Gupta)
[protected]

Verified Support

Aug 09, 2016

Aircel Customer Care's response Dear Customer([protected]@rediffmail.com), We apologise for the inconvenience caused. Please share your Aircel no. so that our team can look into your issue. Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter. Thanks and Regards Aircel Social Media Team

Aug 11, 2016

Updated by pcg6264 My Aircel no. is [protected]

(P. C. Gupta)

Verified Support

Aug 12, 2016

Aircel Customer Care's response Dear [protected]@rediffmail.com,

Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Verified Support

Aug 24, 2016

Aircel Customer Care's response Dear [protected]@rediffmail.com,

We would like to inform you that we have checked your account details and no transaction found for RC_117 on shared date so we request you to please share exact date so that we can check the transaction status.

Thanks and Regards

Aircel Social Media Team