[Resolved]  Aircel — STV 495 -Deducting from Main Balance

Address:

Chennai, Tamil Nadu

I am registering a complaint for my number [protected]. I had recharged for a Data pack(STV 495) on 9th Feb 2017 which is a 6 months valid pack which auto renewals every month with 1GB pack.

"STV 495 Recharge Successful. Enjoy 1GB 3G/2G Data per month for 6months. Pack Overuse charges 4p/10KB within validity. Dial *111*495# to Check your Data Balance"

As they have mentioned in the above message I managed to check my balance using *111*495# and it showed that I have consumed these amount(in MB) of my pack and it was valid until 07 Aug. 2017

So, Aircel have to activate my 2nd month cycle by today(9th March 12 A.M) but I got a message around 1A.M today(9th March) that I have consumed my 100% Data and to be honest that message should come by yesterday if they are maintaining the 1GB/month stand.

After checking my Main Balance I came to know that aircel has managed to deduct an amount of 73Rs from main balance for my Auto renewal pack.

When I approached for the Aircel customer care they said that I have to wait for 4 hours for my pack to Auto renewal and they are not ready to help me refunding my account for unnecessary deduction in the cost of their Database update.

I am just wondering if they have managed to program their Database to deduct once my validity is over for that current cycle- aren't they capable enough to activate my 2nd cycle within the time being?

Like said above their customer care reply above isn't satisfiable for my unnecessary Deduction.

And till now(10:30 A.M) my pack hasn't been renewaled which puts me in a situation of not using my 6 months pack, if so I will be deducted from my main balance.

As you have noted my number above I have ported from Airtel to Aircel in the hope that Aircel will be a better choice for service quality but they are opposite of my beliefs right now.

I hope my balance of Rs.73 will be refunded as soon as possible and also my Data pack will be renewaled without any further delay and I believe Aircel authorities will act in time to solve my issue.