Aircel — Successfully rechared for net pack rs. 123 but deduction from main balance for data | |||||
On 23 may after recharging my number [protected] with 123 rs. For 500 mb data pack aircel is deducting continuously from my main balance for data usage. Though i received the confirmation message stating that 3g services are activated on your number i am being charged. I filed a complaint after so many calls at customer care with complaint number 1-[protected] and i was told that it will be resolved within 24 hours along with waiver o[censored]nfair balance deduction. Now on 24 may i received message stating that my complaint is resolved but still i am being charged for data service from my main balance. Pathetic service. Even by Aircel Social team it was registered again with complaint no. 1-[protected] but not resolved yet. I want my data pack that i paid Rs. 123 for 500 mb, along with my balance which was deducted. I dont remember the exact amount which was deducted as it was deducted in various slots but the total amount deducted was around 100 rs. I have not yet received my data of 500 mb and if i switch on internet connection i am being charged. Was this information helpful? | |||||
Aircel customer support has been notified about the posted complaint. | |||||
4 Comments | |||||
Comments
Ok, By the way I got a call from [protected] stating to refund my money into my app where I recharged it from. He asked to confirm couple of OTP for verification and then asked my card CVV in order to process the refund. However I doubt on his process of processing the refund and did not share the CVV code. Then he hanged up the phone saying without CVV he can not process the refund. Could you please confirm if this call was from Aircel ?
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We apologize for the inconvenience caused. We have forwarded your complaint to the concerned department. We will get back to you with an appropriate resolution at the earliest.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Care Team