[Resolved] Aircel Tamilnadu — Excessive billing on postpaid | |||
Hi Team, I have raised couple of complaints regarding the billing for my postpaid aircel corporate number. Instead of fixing that, they are increasing the bills monthly, I clearly mentioned, that i won't pay till the issue is fixed. Now that, they have barred the incoming/outgoing for my number. Ref Complaint Numbers : 1-[protected] and 1-[protected]. Kindly advise, how do i proceed from here. Regards, Srinivas Pathivada Was this information helpful? | |||
Aug 8, 2021 Complaint marked as Resolved Aircel customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Hi Srini-chinni,
We have verified your account and found that the number is in Smart 200 plan, you had 1.5 GB data benifit as per the plan But you have latched into Non Aircel network VODAFONE ANDRA PRADESH India, and consumed data around 30 MB. Hence you have been charged for Rs.368/- with tax. Hence charges are authnetic and stands payable.
Thanks and Regards
Customer Service Officer | Social Care Team
Email us at [protected]@aircel.co.in
We have verified your account and found that the number is in Smart 200 plan, you had 1.5 GB data benifit as per the plan But you have latched into Non Aircel network VODAFONE ANDRA PRADESH India, and consumed data around 30 MB. Hence you have been charged for Rs.368/- with tax. Hence charges are authnetic and stands payable.
Thanks and Regards
Customer Service Officer | Social Care Team
Email us at [protected]@aircel.co.in
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Thank you for reaching us at Social Care.
We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.
Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in