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[Resolved]  Aircel — Unauthorized auto-renewal of internet pack

Address:Kolkata, West Bengal, 700075
Website:www.aircel.com

I have subscribed to aircel pi 9 pack some days back. As there are no options for deactivation and nothing shown like auto renewal, I did not notice that my main balance is deducting. As I noticed(nearly about 1 month after deducting nearly about Rs. 300), I called the customer care, but of no use. They are unable to help. As far s the company, they are cheating the people. Without my consent how the company can auto-renew my internet pack or anything else. This is very disgusting. I want my money back as soon as possible, and also the pack to stop auto-renewing. Or I will go to the furthest to solve it.

My mobile number is [protected]... west bengal circle.

Regards
Amlan De
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Dec 25, 2016
Complaint marked as Resolved 
Aircel customer support has been notified about the posted complaint.
Verified Support
Nov 09, 2016
Aircel Customer Care's response Dear Amlan De,

Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team
Nov 10, 2016
Updated by Amlan De You used the word "customer satisfaction"...but where does it belongs??
Where is the resolution for the problem raised??
Nothing found yet, not my balance nor the service.
I am a very old customer of yours, but sorry to say that I will not able to continue to your services. This is my last word with you. I am switching to airtel shortly.
Regards
Amlan De
Verified Support
Nov 24, 2016
Aircel Customer Care's response Dear Amlan De,

We would like to inform you that as per your request Rs 9 SMS Auto renewal pack has been deactivated.

Thanks and Regards

Aircel Social Media Team
Complaint comments 
2 Comments

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Comments

I recharged with internet pack rs 28.but cannot check data balance.kolkata circle.please solve the problem
Reply
Aircel Customer Care's response, Nov 10, 2016
Verified Support
Dear mpragnya,

Thanks for writing to us. To check the internet pack please dial :

*143*0#(3g Limited)
*400#(2G Limited)
*122*011#(Unlimited pack)

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team
Dear Sir,

I need to reverse my transaction no. DLR[protected] to recharge MPR 498. I have done it to the wrong number [protected] instead of [protected].
Reply

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