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[Resolved]  Aircel — Wrong benefits in recharge

Address:Ranchi, Jharkhand

I recharge my No [protected] Rs 44 as on 25 Jan 17, company send me message u recharge Rs 44=50TT28D but company gives me massage pack, I complain costumer executive regarding Balance benefit they have assured me that it will get convert to main balance but I wait 24 hrs they will don't give me ballance benefits then I was again call them he will again assured me sir after 4 hrs ur benefits are converted but I again & again call customer care executive after give his time but he was says sir Pl wait ur benefits will be change but today 31 Jan 17 when I call they gave me reply sorry it is retailers fault that retailer had not used correct format for recharge
So Pl give me my money back for my mentioned recharge on my No as on 25 Jan17 & today is 31 Jan 17. A week has passed and no soothing reply is given to me and they wasted my time and took no action regarding my grivience.
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Mar 14, 2017
Complaint marked as Resolved 
Aircel customer support has been notified about the posted complaint.
Verified Support
Jan 31, 2017
Aircel Customer Care's response Dear Rana Sunil,

We regret the inconvenience caused. Kindly share the following details in order to look into your issue:

Screenshot of offer message received:
Recharge Denomination (done on the number):
Recharge Date:
Mode of recharge:
Transaction ID:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team
Verified Support
Feb 10, 2017
Aircel Customer Care's response Dear Rana Sunil,

We would like to inform you that Please share screenshot the offer which you received on the given date.

Warm Regards,
Aircel Social Media Team
Complaint comments 
1 Comment

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Comments

Done recharge today via freecharge with special offer Rs.24=35TT but not got anything. I found this using *121#, aircel is fake. [protected]

Reply
Aircel Customer Care's response, Feb 17, 2017
Verified Support
Dear Ching Joe,

We are forwarding your issue to the team. Meanwhile, kindly share the following details so that our team can look into your issue:

Recharge Date:
Mode of recharge:
Transaction ID:

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team
Aircel Customer Care's response, Feb 17, 2017
Verified Support
Dear Ching Joe,

We hope that our team got in touch with you and shared all the requisite information.

Thanks and Regards
Aircel Social Media Team

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