[Resolved]  Airtel — airtel package not working/ package not applied.

Address:

Dakshina Kannada, Karnataka, 574259

Dear sir/madam,

This is to bring your kind attention that, i used to recharge airtel number +91 [protected] by using airtel application.

I recharged ₹ 248 on 23rd january 2018 by using quick recharges option. It was showing 1.4 gb/day + unlimited calls (82 days) for ₹ 248. I recharged this. But after recharging i got just 3 gb data for 28 days.

I guess it might be technical problem.

I called customer care on 24th january, they suggested to visit nearest airtel customer service. But i cant visit customer service office due to i stay outside india. My mother is using +91 [protected] this number.

I appreciate if you rectify it and add same offer or could arrange for the refund of the same.

I would be very grateful to you if you could do the needful at the earliest. I would be obliged if you look into the matter personally and solve this at the earliest.

My bank account details:

Account number:[protected]

Name : irshad.

Transaction reference number:[protected]

Bank name and address: icici bank juhu tara road, mumbai.

Please find attachments.

Note:

Attachments contain following details.

Every step of recharge i have screenshot.

1) screenshot of 1.4 gb/day + unlimited calls offer details

2) payment successful notification message of airtel

3) text message screenshot

4) airtel on-line prepaid payment receipt

Thanking you,