Airtel — Airtel Postpaid- irresponsible agents and customer care

Address:	Thiruvananthapuram, Kerala
Website:	www.consumer complaints.in

Sir, I contacted the customer Care of airtel About 9 days before for changing my Aircel SIM to airtel. The same day itself executive from airtel called me, collect details and informed that the executive from Airtel attingal office will contact me soon. The same day eve attingal executive called me collect my details and informed me that he will personlay meet me the next day and asked me to bring my photo and Id proof. He collect my Id, two photographs, 500 rs and issued two 4g sims, one for me and other for my wife. He told me that portability needs more time for activation. And changed my mind to take a postpaid connection for 700/- monthley Bill. I used my Aircel SIM only for data. So he told me to take fresh connection. My wife is using airtel prepaid and hence there is no complication. I asked him to issue a number similar to my land phone number. He agreed all collect the money and went. There after no response. From day before yesterday somebody called me three or four times and asked the landmark near to my house. I give detailes of my address to the executive who gave me the SIM. And every time I told this to the person's calling me. Really bad experience before getting connection. If this is the customer relation then what I expect in future. I mailed my complaint to the customer care of airtel ([protected]@in.airtel.com) on 02.10.2015, 5.29 PM. no reply yet. Thanking u Muralimohan vs