Airtel — airtel secure device claim service request # 190643 airtel[protected].. j.

senthilsub

from Pune, Maharashtra

Address:

600054

I had 2 phones on airtel secure, 1st one is samsung s8+, accidentally my phone got slipped out my had and back side glass of my phone is broken. I have raised the case with airtel for the claim, point is that i have been paying airtel secure for almost 1.5 years even from my previous phone. S8+ from last june, after raising the calim i need to wait for 15 days i have been following them like anything, they respond back saying case has been escalated and they will get back soon. Oneassist and airtel are no were together, they are 2 different entity.
Finally they came back saying with one-liner "careless handling" and my case is closed. I have been with airtel for almost 12 years, now i have decided to come out fully.

I had some sort of trust on airtel, but they broke it. Second phone story will follow in another complaint.

Was this information helpful?

No (0)

Yes (0)

Airtel customer support has been notified about the posted complaint.

Mar 23, 2018

Arip Saha Saha's response My nabar

Mar 23, 2018

Arip Saha Saha's response Jjghjjjjffghhjfggghhjjff

Mar 23, 2018

Updated by senthilsub This is regarding my lennovo k6 power, my front screen is broken and i have been havng airtel secure since last june. I have raised the case 15 days ago and still am not getting a proper response, they ask me to send all the bill and broken images to muttu. [protected]@oneassist.in and i have done that and following up with those guys for 10days they dont even bother to respond back.

If there is no response from nodal team and from muttu (Oneassist) am going to cancel my airtel and go out of it. Also going to see if legally what can be done.

Related Airtel reviews

View all 54497 Airtel Reviews

Comments

Arip Saha Saha

from Kolkata, West Bengal

[protected]

mymaddy

from Jaipur, Rajasthan

My airtel bill not come on mail address. Please give the detail of my post paid mobile no. Information not come on my mobile no many days.

amulya hr

from Taliparamba, Kerala

My mobile data is being consumed more...I want to know one thing is the value of 1gb data is only 2 videos in voot and 10min of YouTube if yes please provide me the option to port the SIM...